Terms, returns &
our satisfaction promise.

Draft for this Light-Up Canvas landing page. These terms are not yet published or used to accept live orders. Delivery charges are provisional. Tax settings, USB contents and the final order process must be confirmed before launch.

100% Satisfaction Guarantee*

We want you to be delighted with your personalised Light-Up Canvas. If you are dissatisfied with the quality of your finished product, contact us with your order number, a description of the issue and clear photographs where helpful. Eligible orders qualify for a full refund of the product price.

This voluntary guarantee covers dissatisfaction with the quality of the canvas, print, frame or lighting as supplied. It does not cover accidental damage after delivery, misuse, unauthorised alterations, a change of mind about the size or image you ordered, or image-quality issues caused solely by an unsuitable customer-supplied file that was accurately reproduced.

Please contact us as soon as you notice an issue. We will review the details fairly and explain any return arrangements before you send the item back. Where return is needed for an eligible quality issue, we will provide or reimburse reasonable standard return postage. A replacement may be offered, but your acceptance is optional under this voluntary refund promise.

The guarantee refund covers the product price paid. Original delivery charges are also refunded where required by law. These terms do not limit any statutory remedy or refund you are entitled to.

Faulty, damaged or incorrectly supplied items

If an item arrives damaged, is faulty or does not match your order, please tell us promptly. Keep the packaging where practical and contact us before arranging a return. Your statutory rights apply independently of this guarantee, including applicable rights to reject faulty goods, obtain a repair or replacement, or receive a refund. Nothing on this page imposes a shorter deadline on those rights.

Personalised orders & cancellations

Each canvas is made using your chosen image and size. Personalised or custom-made products are generally exempt from the ordinary online change-of-mind cancellation right. If you need to change or cancel an order, contact us immediately; we will help where production has not progressed too far. This does not affect your rights if goods are faulty, misdescribed or otherwise fail to meet legal requirements.

Your image & personalisation

You must have permission to reproduce the photo or artwork you supply. Check your selected size and image carefully. Screen settings, room lighting and the source image can affect how colours appear. We remain responsible for supplying goods that conform to the order and meet applicable quality requirements.

Prices, offers & delivery

The Christmas offer prices shown are £35.99 for 10 × 12 inches, £45.99 for 18 × 18 inches and £49.99 for 24 × 18 inches. The stated savings compare with the regular prices shown on the landing page. No fixed offer end date or Christmas delivery deadline has been confirmed. Provisional delivery charges are £4.99 for the UK and £8.99 for international destinations, per order. Dispatch is within 1 working day; delivery time depends on the destination and carrier. VAT is not charged in this draft. Final tax treatment and delivery rates must be confirmed and clearly disclosed before any live order is placed.

Refund process

Approved refunds are returned to the original payment method. We will confirm the refund amount and processing arrangements when your request is approved and comply with applicable legal deadlines. Your payment provider may take additional time to show a processed refund.

Contact Printed Gift House

Printed Gift House Ltd, Newcastle-under-Lyme, Staffordshire, UK.
Email [email protected]
Telephone 01782 637409

Draft prepared 9 November 2026. Consumer-rights reference: GOV.UK: accepting returns and giving refunds.